General Terms and Conditions of Sale

General Terms and Conditions of Sale

1. Introduction

At Gensuva, we specialize in the sale of wall lamps, offering a unique combination of aesthetic and technological features to enhance your daily life.

2. Contact and Customer Service

Our team is available to answer all your questions or concerns from Monday to Saturday, from 8 AM to 8 PM. You can contact us by email at contact@gensuva.com.

3. Products

Our joggers are designed to provide an exceptional user experience, integrating smart features such as notification display, weather updates, and more.

4. Sales Area

We exclusively deliver within the European Union, ensuring fast and secure shipping and delivery.

5. Payments

Enjoy seamless transactions with our various payment options: bank cards (Visa, Mastercard, etc.) and PayPal. Take advantage of our 4-installment payment option for an easier purchase.

6. Delivery

Your jogger will be delivered within a maximum of 5 working days, with a promise of easy and quick installation.

7. Returns and Claims

We cover return costs to ensure your satisfaction. For any return or claim, please contact us beforehand.

8. Right of Withdrawal

You have 14 days to change your mind, with the option to notify your withdrawal at contact@gensuva.com.