Shipping Policy

Shipping Policy

1. Introduction

We understand that you want to receive your new smart mirrors quickly and securely. Our shipping policy is designed to inform you about our shipping procedures and practices.

2. Order Confirmation

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase.

3. Order Processing

Orders are generally processed within 24 to 48 hours after being placed. Orders placed on weekends or public holidays will be processed on the next business day. We will notify you once your order has been shipped, along with a tracking number when available.

4. Delivery Timeframes

Delivery times may vary depending on your location. Generally:

• Domestic (Metropolitan areas): 3 to 5 business days

• International deliveries: 7 to 14 business days, depending on customs processing in your country

5. Shipping Fees

Shipping fees will be displayed at checkout and may vary based on package size, chosen shipping method, and your location.

6. International Shipping

We offer international shipping. Please note that you are responsible for any customs duties, taxes, or other charges that may be applied by your local customs office. These fees are not included in our shipping costs and must be paid directly to your local authorities.

7. Damaged Items

We take great care to pack and protect your items during transport. However, if you receive a damaged item, please contact us immediately at contact@gensuva.com. We will work with you to resolve the issue as quickly as possible.

8. Return Policy

For any questions regarding returns, please refer to our refund policy.

9. Contact Us

If you have any questions about this shipping policy or your order, feel free to contact us via email at contact@gensuva.com.